Last updated: February 2026
We want you to love your gear. If something isn’t right, we’re here to help. You have 30 days from the date you receive your order to request a return or exchange.
Our 30-Day Guarantee
If 30 days have passed since your order was delivered, we unfortunately can’t offer a refund or exchange. To be eligible for a return, your item must be:
- Unused, unworn, and unwashed
- In the same condition you received it
- In its original packaging with all tags attached
How to Start a Return
Email us at unpavedgorp@gmail.com with your order number and the reason for your return. Please do not send items back without contacting us first — we’ll reply with the correct return address and instructions. Returns sent without prior authorization can’t be processed.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect (see below). We recommend using a tracked shipping method — we can’t be responsible for return parcels that are lost in transit.
Damaged, Faulty, or Wrong Items
If your item arrives damaged, defective, or you received the wrong product, we’ll make it right at no cost to you. Contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll arrange a replacement or a full refund, including any return shipping we ask you to cover.
Refunds
Once we receive and inspect your return, we’ll email you to confirm it’s been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account. Original shipping costs (where applicable) are non-refundable.
Exchanges
Need a different size or color? The fastest way is to return your original item for a refund and place a new order. If you’d prefer a direct exchange, email us and we’ll help arrange it based on availability.
Non-Returnable Items
For hygiene reasons, certain items can’t be returned unless faulty, including intimate accessories (such as face gaiters and balaclavas that have been worn) and any item marked “final sale.” Gift cards are non-refundable.
Late or Missing Refunds
If you haven’t received an approved refund after 10 business days, first check with your bank or card provider. If you’ve done this and still haven’t received it, contact us at unpavedgorp@gmail.com and we’ll follow up right away.
Order Cancellations
Changed your mind? Contact us within 24 hours of ordering and we’ll cancel and fully refund it, as long as it hasn’t already shipped. Once an order is dispatched, our standard return process applies.