UNPAVED / CUSTOMER CARE
How can we help?
A question about your gear, an order that needs attention, or something that isn’t quite right. You’re in the right place.
Monday–Friday. Messages sent on weekends or public holidays are picked up on the next business day.
What happens next
- Tell us what’s happening.
Share a few details so we can understand your request.
- We’ll reply by email.
Our team will review your message and explain the next step.
- Keep the conversation together.
Reply to the same email if you have more details or need an update.
Unpaved is an online-only store. Email is the best way to reach us.
A few useful answers
Looking for a quick starting point? You can always message us above.
Where can I check my delivery?
Use the tracking link in your shipping email. Tracking can take a little time to update after dispatch. If you need an update or something looks wrong, choose Order & delivery in the form above.
Shipping informationHow do I start a return or exchange?
You have 30 days from delivery to request a return for eligible items. Choose Returns, exchanges & refunds above and tell us what you need. We’ll send the next steps and the return instructions before you post anything back.
Returns & refundsI’m waiting for a refund. What happens next?
After your return is received and inspected, we’ll email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days; your bank may need additional time. For an update, send us your order number and the date your refund was approved.
Returns & refunds