Refund policy

Last updated: September 11, 2026

We want you to be happy with what you ordered from Unpaved. If something isn't right, this policy explains exactly how returns, exchanges and refunds work.

Return window

You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted, except where local consumer law gives you a longer right.

Condition of returned items

To be eligible for a return, an item must be unworn, unwashed, free of odours, stains and damage, with all original tags attached and in its original packaging (including the shoebox, where applicable). Footwear should only be tried on indoors on a clean surface — a shoebox used as the outer shipping box or covered in tape will reduce the refund value.

Items we cannot accept

For hygiene and safety reasons we are unable to accept returns of socks, base layers and other intimate apparel once the packaging is opened, items marked Final Sale, gift cards, and items that have been altered, customised or damaged after delivery.

How to start a return

Email us at unpavedgorp@gmail.com with your order number and a short description of the reason. Where the item arrived damaged, faulty or is not what you ordered, please attach clear photos of the item and of the shipping label. We reply within one business day and will send you the return address and instructions. Please do not ship anything back before you receive those instructions — unannounced returns cannot be matched to an order and may be refused.

Who pays for return shipping

If you are returning an item because you changed your mind, it does not fit or you simply no longer want it, the cost of return shipping is yours, and the original shipping charge is not refunded. We recommend a tracked service — until the parcel reaches us it remains your responsibility.

If the item arrived faulty, damaged in transit, or we sent you the wrong product or size, the return is entirely at our cost. In those cases we will either cover the return label or, in many cases, resolve it without asking you to ship anything back at all.

Refunds

Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer it can take a further few business days for the money to appear on your statement. Refunds cover the price of the product; the original shipping charge is refunded only when the return is our fault.

Exchanges

The fastest way to get a different size or colourway is to return the original item for a refund and place a new order, so you are not waiting on stock. If you would prefer a direct exchange, tell us when you open the return and we will arrange it where the replacement is available.

Wrong or incomplete address

Please check your shipping address carefully before completing checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed at a local collection point, we can reship it once you cover the new shipping cost, or refund the product value minus the original shipping cost.

Lost, delayed or damaged parcels

If tracking shows no movement for 10 consecutive business days, or your parcel is marked delivered but you cannot find it, contact us and we will open an investigation with the carrier. Parcels confirmed lost in transit are replaced or refunded in full at no cost to you. Damage in transit should be reported within 7 days of delivery, with photos of the item and the outer packaging.

Order cancellations

Orders can be cancelled free of charge at any time before they are handed to the carrier — usually within the first 24 hours. Once an order has shipped it can no longer be cancelled, but you can still return it under this policy.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country, including the EU and UK right to withdraw from a distance purchase within 14 days. Where local law gives you more than this policy does, local law applies.

Contact

Unpaved 30 N Gould St, Ste 97, Sheridan, WY 82801, United States. For anything related to returns or refunds, email unpavedgorp@gmail.com.