Shipping policy

Last updated: September 11, 2026

Unpaved ships worldwide. This policy explains where we ship, what it costs, and how long it takes.

Order processing

Orders are prepared and dispatched within 1 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day. During launches, sale periods and major holidays, processing can take a little longer — we will say so on the website when that happens.

Delivery times

Once dispatched, standard tracked delivery takes 7 to 15 business days for most destinations. Total time from order to doorstep is therefore usually 8 to 18 business days. Remote regions, island territories and destinations with slower customs processing can take longer.

These are estimates based on carrier performance, not guarantees. Customs inspections, weather, strikes and local postal backlogs are outside our control and can add time to any shipment.

Shipping rates

Shipping is calculated at checkout based on your destination and the contents of your cart, and is always shown in full before you pay. There are no charges added after checkout by us.

Tracking

As soon as your parcel is scanned by the carrier we email you a tracking number. Tracking information can take 2 to 5 business days to start updating after dispatch — this is normal and does not mean the parcel is lost. If tracking has not updated for 10 consecutive business days, contact us and we will investigate with the carrier.

Split shipments

Orders containing several items may arrive in more than one parcel, sometimes a few days apart, at no extra cost to you. Each parcel gets its own tracking number.

Customs duties, import taxes and VAT

Orders are shipped internationally. Depending on where you live, your order may be subject to import duties, taxes or handling fees charged by your local customs authority. These charges are not included in the price you paid and are the responsibility of the recipient. We cannot predict their amount, and we cannot refund them. If you refuse to pay a customs charge and the parcel is returned or destroyed, we can refund the product value minus shipping and any carrier fees incurred.

We do not declare orders as gifts or under-declare their value. Doing so is illegal in most jurisdictions and puts your parcel at risk.

Shipping address

Please make sure your address, including any apartment, unit or building number, is complete and correct before you pay. We can change an address only before the order has been dispatched — email us as soon as possible if you spot a mistake. Once a parcel is in the carrier's hands, address changes are no longer possible. Parcels returned to us because of an incorrect or incomplete address are handled under our Refund Policy.

Delivered but not received

If tracking shows your parcel as delivered but you do not have it, please check with the people you live with, your building's reception or mailroom, and your neighbours, and look for a card from the carrier. If it still does not turn up, contact us within 7 days of the delivery scan and we will open a claim with the carrier.

Destinations we cannot serve

We are unable to ship to territories under international sanctions, to military post boxes (APO/FPO/DPO), or to any address our carriers refuse to service. If you place an order to such an address, we will contact you and refund it in full.

Contact

Unpaved 30 N Gould St, Ste 97, Sheridan, WY 82801, United States. Questions about an order in transit go to unpavedgorp@gmail.com — please include your order number.